Refund policy

Last Updated: October 28, 2026

At Korunix, we want customers to understand their options if a purchase does not meet their expectations. This policy explains the conditions and procedures for requesting a return, exchange, or refund.

1. Return Window

Eligible purchases may be returned within 30 days of the delivery date.

To qualify for a change-of-mind return, footwear must be unworn, unused, and in its original condition. Original tags, accessories, and packaging should be included where applicable.

Shoes may be tried on indoors on a clean surface to check the fit. Footwear that has been worn outdoors, shows signs of use, or has damaged soles may not qualify for a change-of-mind return.

Please include the original shoe box where applicable and protect it with suitable outer packaging when shipping the return.

These conditions do not limit any rights or remedies available under applicable consumer protection law.

2. How to Request a Return

Please contact us at hello@korunix.com before returning an item.

Include the following information in your request:

Your order number
The product you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide instructions, including the appropriate return destination.

Please do not send an item to our business address unless we have confirmed that it is the correct return address for your order.

3. Return Shipping Costs

For change-of-mind returns, including incorrect size selection or personal preference, the customer is responsible for return shipping costs unless otherwise stated at checkout or required by applicable law.

If an item is confirmed to be damaged, defective, or incorrect due to an error on our part, Korunix will arrange an appropriate resolution and cover reasonable return shipping costs where applicable.

Any refund of original shipping charges will be handled in accordance with applicable law and the circumstances of the return.

4. Exchanges

If you would like a different size or an exchange for another eligible item, contact hello@korunix.com before returning your purchase.

Exchanges are subject to availability. If the requested size or item is unavailable, we will explain the available alternatives, which may include a refund where appropriate.

Please wait for our instructions before sending the original item back.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item you ordered, please contact us as soon as reasonably possible.

Provide your order number, a description of the issue, and photographs when available.

After reviewing your request, we will explain the appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, exchange, repair where appropriate, or refund.

Nothing in this policy excludes or limits mandatory consumer rights.

6. Refund Approval and Processing

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method unless otherwise required by law or agreed with you.

Please allow approximately 5–10 business days after refund approval for processing. Your bank or payment provider may require additional time to make the funds available.

If you have not received your refund after the expected processing period, please contact hello@korunix.com.

7. Items That May Not Qualify for Change-of-Mind Returns

A change-of-mind return may be declined if footwear has been worn outdoors, shows material signs of use, is damaged through customer use, or is missing essential components.

This does not prevent you from seeking a remedy for a defective, incorrect, or misrepresented item as provided by applicable law.

8. Order Cancellations

If you wish to cancel an order, contact hello@korunix.com as soon as possible and include your order number.

We will make reasonable efforts to cancel an order before it enters fulfillment or is shipped. Once an order has shipped, cancellation may no longer be possible, and you may need to follow the return procedure instead.

Any cancellation and refund will be handled in accordance with applicable law.